常见问题

Questions about us?

 How do I contact you?

Our Toll Free number is+1-888-501-5988

Our Fax number is+1-888-501-5988


Or you can send us email osakiusa@osakititan.com
for Warranty: service@osakititan.com

Where are you located? Do you carry massage chairs at your location?

Yes, we carry all of Osaki, Titan, Apex massage chairs at our showroom and it's open to public. We are located at 1001 W Crosby Rb. Carrollton, TX 75006

Contact and Communication

1.How can I contact sales and services department?
Please check our “contact us” page for help, support and services.


2.Where can I buy these products?
You can buy these products from our web store or from any shop location mentioned in the shop locator page or address at our contact page.
 
3.What are the different payment methods that you accept?
We deal in Credit Card payment and Cash on delivery (COD).
If the product amount is fully payed by credit card, product will be delivered to the customer. If the amount is payed partially by Credit card or Cash than the remaining payment should be given in Cash on the time of delivery.

Support

1.Does JC Buckman provide support online?
Yes, JC Buckman provides online support. Feel free to email us at support@jcbuckman.com for any question/queries regarding our products. We’ll get back to you as soon as possible.


2.Where should I send my product for repair?
You have to get a product receipt filed from any shop and can send or deliver your products to our nearest shop or you can call us at our customer services number. We’ll guide you through the procedure.


3.Can I purchase spare parts to do my own repairs?
Yes. You can purchase spare parts but if you do your own repairs, the company will not be responsible for any damage of the part or product during repair.


4.How to use a coupon?
Login to your JC Buckman profile. When buying a product in the cart menu, add the coupon number before checking out for discounts.

    Product Usage Questions

    1.Is it safe to use these products?

    JC Buckman products are made with skin friendly material; no harmful matter is used. Every product is safe and easy to use.


    2.Do these products have a healthy effect?
    Yes. These products are designed by keeping in mind people’s health and fitness for a healthy effect in their lifestyles.